Bridge Admissions SaaS Customer Terms

Version date: 15 July 2026

These terms, together with the relevant Order Form and schedules, form the agreement between 25Thirty Ltd (“Supplier”) and the school or organisation identified in the Order Form (“Customer”).

1. Agreement structure

The agreement consists of, in order of precedence:

1. the Order Form;

2. any negotiated special terms;

3. the Data Processing Agreement;

4. these Customer Terms;

5. the Support and Service Schedule;

6. the Acceptable Use Policy;

7. the Security Overview.

The Order Form should state the subscription, fees, start date, initial term, authorised schools, implementation services and any agreed variations.

2. Service

The Supplier grants the Customer a non-exclusive, non-transferable right for its authorised users to access and use Bridge Admissions during the subscription term for the Customer’s internal admissions and relationship-management purposes.

The Supplier may improve or change the service, provided this does not materially reduce the core functionality purchased during the current subscription term.

3. Customer responsibilities

The Customer must:

• ensure use is lawful and consistent with the agreement;
• appoint suitable administrators and control user permissions;
• keep credentials secure and use available multi-factor authentication;
• provide accurate configuration and implementation information;
• maintain lawful privacy notices and lawful bases for personal data entered;
• avoid entering information that is excessive, irrelevant or prohibited;
• promptly notify the Supplier of suspected account compromise or misuse;
• maintain its own policies, devices, internet access and staff training.

The Customer remains responsible for decisions made using the service, including admissions decisions and communications with families.

4. Users and accounts

Accounts may be used only by the named authorised user. Shared accounts are not permitted except for specifically approved service accounts.

The Supplier may suspend an account where reasonably necessary to address security, unlawful use, material breach or risk to other customers. Where practicable, the Supplier will give notice and work with the Customer to restore access.

5. Implementation

The parties will cooperate in good faith on setup, data import, workflow configuration and training described in the Order Form.

Unless expressly agreed, the Customer is responsible for checking imported data and approving configuration before live use. Additional work outside scope may be charged at the rate stated in the Order Form or otherwise agreed in writing.

6. Fees and payment

Fees are stated exclusive of VAT unless the Order Form says otherwise.

Invoices are payable within 30 days. The Supplier may charge statutory interest and recovery costs on late commercial payments.

The Supplier may suspend the service for undisputed fees that remain overdue after giving at least [14] days’ written notice and a reasonable opportunity to pay.

7. Subscription term and renewal

Choose and complete one model:

Option A – automatic renewal: The subscription renews for successive 12-month periods unless either party gives at least [90] days’ written notice before the end of the current term.

Option B – no automatic renewal: The subscription ends on the expiry date unless the parties agree a renewal in writing.

Fee increases on renewal must be notified at least [90] days before the renewal date. [INSERT PRICING/INDEXATION RULE.]

8. Intellectual property

The Supplier and its licensors own all intellectual property rights in the service, documentation, branding, templates and improvements.

The Customer owns its pre-existing materials and Customer Data.

The Customer grants the Supplier a limited right to host, copy, transmit and otherwise process Customer Data only as necessary to provide, secure and support the service and meet legal obligations.

Feedback may be used to improve the service, provided it does not identify the Customer or disclose Customer confidential information without permission.

9. Customer Data

“Customer Data” means information submitted to the service by or for the Customer, excluding Supplier account, billing and operational data.

The Supplier will:

• process Customer Data in accordance with the Data Processing Agreement;
• not sell Customer Data;
• not use Customer Data to advertise to applicants, pupils or families;
• maintain reasonable safeguards;
• provide export and deletion arrangements as set out below.

The Customer is responsible for the legality, accuracy and appropriateness of Customer Data and its instructions.

10. Confidentiality

Each party must keep the other party’s confidential information secure and use it only to perform the agreement.

Confidentiality does not apply to information that is public through no breach, lawfully known already, independently developed, or lawfully received from another source.

A party may disclose confidential information where required by law, where legally permitted giving advance notice.

These obligations continue for [5] years after termination, and indefinitely for trade secrets and personal data where appropriate.

11. Security

The Supplier will maintain technical and organisational measures appropriate to the risk, as described in the Security Overview and Data Processing Agreement.

The Customer accepts that no service can eliminate all security risk. The Customer must use the security controls made available and promptly act on security notices.

12. Support and availability

Support and service arrangements are in the Support and Service Schedule.

Service credits, if offered, are the Customer’s sole financial remedy for failure to meet a stated availability target, except where the failure also constitutes another breach for which a remedy cannot lawfully be restricted.

13. Third-party services and integrations

The service may connect with third-party systems chosen by the Customer, such as Microsoft or Google services. The Customer is responsible for its relationship, licences, permissions and configuration with those providers.

The Supplier is not responsible for third-party outages, changes or acts outside its reasonable control, but will provide reasonable cooperation where an integration issue affects the service.

14. Warranties

The Supplier warrants that:

• it has authority to enter into the agreement;
• the service will materially conform to its documentation when used as instructed;
• it will provide services with reasonable skill and care;
• it will not knowingly introduce malicious code.

If the Supplier breaches these warranties, it will use reasonable efforts to correct the issue or provide a reasonable workaround. If it cannot do so within a reasonable period, the Customer may terminate the affected service and receive a pro-rata refund of prepaid fees for the unused period.

Except as expressly stated, all warranties and conditions implied by law are excluded to the extent permitted.

15. Liability

Nothing limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of obligations that cannot lawfully be limited;
• [OPTIONAL: deliberate infringement of the other party’s intellectual property rights].

Subject to that:

• neither party is liable for indirect or consequential loss;
• neither party is liable for loss of profit, revenue, anticipated savings, goodwill or business opportunity, except that Customer fees remain payable;
• each party’s total aggregate liability arising in a contract year is limited to [100% / 150% / 200%] of fees paid or payable in that contract year;
• [OPTIONAL SEPARATE CAP] liability for confidentiality, data protection and security breaches is limited to [200%] of annual fees or £[AMOUNT], whichever is greater.

These figures require solicitor and insurance review. Do not publish an unconsidered cap.

16. Indemnities

[LEGAL REVIEW REQUIRED.]

A balanced clause may require each party to indemnify the other for third-party claims caused by its infringement of intellectual property rights, unlawful instructions, or material breach of data-protection obligations, subject to prompt notice, control of defence and reasonable cooperation.

17. Suspension

The Supplier may suspend affected access where reasonably necessary because of:

• a material security threat;
• unlawful or prohibited use;
• a binding legal requirement;
• material breach not remedied after notice;
• overdue undisputed fees under clause 6.

The Supplier will limit suspension to what is reasonably necessary and restore access when the reason is resolved.

18. Termination

Either party may terminate immediately by written notice if the other:

• commits a material breach and does not remedy it within 30 days after notice;
• suffers an insolvency event, subject to applicable law;
• repeatedly breaches the agreement in a way that reasonably justifies termination.

Termination does not affect accrued rights or fees already due.

19. Data export and deletion

During the subscription and for 30 days after expiry or termination, the Customer may request a standard export of Customer Data in the formats supported by the service.

After that period, the Supplier will delete or anonymise Customer Data from active systems, unless retention is required by law or agreed in writing. Backup copies will expire through normal secure rotation within [90] days.

Additional migration or bespoke export assistance may be charged.

The Supplier may retain limited billing, contract, security and audit information as an independent controller where legally necessary.

20. Publicity

The Supplier may not use the Customer’s name or logo publicly without prior written permission, except to identify the Customer privately to professional advisers or suppliers where necessary.

Any testimonial or case study requires approval.

21. Force majeure

Neither party is liable for delay caused by events beyond its reasonable control, provided it takes reasonable steps to reduce the effect. This does not excuse payment of fees already due.

22. Notices

Formal notices must be sent to the addresses stated in the Order Form by email and [RECORDED DELIVERY / OTHER METHOD]. A notice is deemed received [INSERT RULE].

Routine operational messages may be sent through the service or ordinary email.

23. General

Neither party may assign the agreement without the other’s consent, not to be unreasonably withheld, except that the Supplier may assign it as part of a genuine sale or reorganisation, subject to continued protection of Customer Data.

No failure to enforce a right is a waiver. If part of the agreement is invalid, the remainder continues. The agreement is the entire agreement and may be varied only in writing by authorised representatives.

Nothing creates a partnership, agency or employment relationship. A person who is not a party has no right to enforce the agreement under the Contracts (Rights of Third Parties) Act 1999.

24. Governing law

The agreement is governed by English law. The courts of England and Wales have exclusive jurisdiction.